Returns & Exchanges

At Robert Is Here, Inc., we take pride in the quality of our fresh tropical fruits and gourmet goods. Due to the perishable nature of our products, we offer a dedicated resolution process to ensure every customer is satisfied with their farm-to-table experience.

1

Inspect Your Delivery

Upon arrival, please immediately inspect your package for any damage or quality issues that may have occurred during transit.

2

Document Issues

If you notice any spoilage or damage, take clear photographs of the product and the shipping label within 24 hours of delivery.

3

Contact Our Team

Email our customer support team with your order number and photos to initiate a claim for a replacement or store credit.

4

Resolution Process

Our team will review your claim within 2 business days and, if approved, will issue a refund or ship out fresh replacements at no additional cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing